Frequently Asked Questions

How do you find buyers?

Our proven marketing employs wide ranging and effective systems, including our extensive email database, real estate websites and our boards in the local area. They cover modern media and employ highly successful strategies and systems we know attract all those interested in purchasing in the area.

Some people talk in feet, square feet & squares. Others in metres and square metres. It’s confusing!

Despite the change over from imperial to metrics, old ways still persist and some people still cannot fully relate to metrics.

The conversions are:

1 metre=39.3701 inches
1 metre=3.28084 feet

1 square metre=10.764 square feet
1 square metre = 10 square feet

What do I do if I want to sell my property?

If we currently manage your property and you are looking to sell (or even if we don’t and you are looking to sell), your choice of agent is critical in ensuring you get the best price in the sale.

Many of our owners live interstate or out of the area and don’t have relationships with selling agents in the area that their property is located in.

Fortunately we can help…

Just call us and we’ll organise to do an inspection to give you an accurate, up to date opinion of value.

If the decision is to sell, we will talk to the tenant to ensure smooth sailing throughout the process.

Our goal is to help you get the very best return on your investment and that extends to ensuring the best possible price is achieved when you want to sell.

How do I change the management of my property over if it is currently being managed by another agent?


If you currently have a property managed by another agent and for any reason would like to change over to Aitken Real Estate, fill out our enquiry form and we will take care of the rest.

If you choose to have us manage your investment property, we will organise for your tenants to be notified and for the keys to be collected from your managing agent.

Everything else carries on as usual. Changing your managing agent couldn’t be easier.

Is an auction the best way to sell my home?

Never mind what agents tell you or what you read in the papers, auctions are a financial minefield for consumers.

Despite the booms in many areas, thousands of homesellers are turning their backs on auctions and benefiting. But there are still thousands of sellers who don’t realise what happens to them at auction until it’s too late.

What information must we provide to the real estate agent?

Aitken Real Estate asks for 100 points of identification. Below are listed acceptable forms of ID and we would ask you to forward these along with your completed application form.

Drivers License 40 points
Passport 40 points
Photo ID 30 points
Pay slips 20 points
Medicare Card 20 points
Electricity Bill 10 points
Bank Statement 10 points
Birth Certificate 30 points
Previous Landlord reference 20 points

In addition to this, you will be asked to supply information about yourself on the application form. This will include personal and employment details, personal references and current and previous addresses.

We shall also ask you to agree in writing that we may conduct whatever searches and checks deemed necessary to authenticate your documents and the information provided to support your application. If you do not sign this declaration, your application will not be processed. Be assured that at all times, your right to privacy will be respected and any information will remain in confidence and any exchange of information will be strictly on a ‘need to know’ basis.

How do I inspect a property?

If the property you wish to view is currently tenanted then we will be happy to arrange a suitable time to view the property in conjunction with the current tenant.

If the property you wish to view is vacant, we will arrange a mutual suitable time.

We do not hand out property keys to prospective tenants.