Jan Baillie, 15/12/05

"This letter is to thank you for the way you handled the sale of my Mothers unit in Parkdale earlier this year. In my brief when interviewing prospective real estate agents I had three criteria. The first competent, secondly, very professional. As mum was 80 years old and I was living in Sydney the final criteria was a special quality and empathy to manage the sale so my mother was neither pressured nor caused any undue anxiety and who my mother like and trusted. You excelled on all counts. Mum was very happy with the price, the minimum disruption and especially achieving the sale in 21 days."